When your auto is damaged in an accident, it can be hugely inconvenient. Waiting to know how long your insurer will take to process your auto insurance claim, so your vehicle can be repaired, does require patience, but you can help speed it along.

Kemper is an auto insurance provider offering basic to full coverage, meeting most budgets. Whether you’re a customer or considering a policy with Kemper, it helps to know what you can expect in the claims process.

How long does it take Kemper to process an auto insurance claim? Here’s a look at Kemper’s process and how long it takes for an auto insurance company to pay out a claim.

How long does it take Kemper to process an auto insurance claim?

Insurance claims vary greatly in processing time. Most states require your insurer to process the claim within 15–60 days. Kemper aims to settle insurance claims within 30 days, but this depends on the complexity of the claim and the type of coverage you have.

To expedite the claims process, be responsive and provide detailed information regarding any questions from your insurance company. If it’s taking too long to process your claim, follow up with your insurer or contact your state’s insurance regulator for assistance.

What is an auto insurance claim, and how do I submit one?

To understand the claims process, it’s important to understand how insurance claims work. An auto insurance claim is a formal record submitted to your insurance company after an incident.

Once an individual learns how to file an auto insurance claim, they have options. For example, another party in the accident, an agent, or the other party’s insurance company can all file a claim.

In the past, submitting claims was a long, frustrating process involving hours on the phone listening to tinny music. Kemper has now transitioned to online claims reports, making the process more efficient.

How do I submit an auto insurance claim with Kemper?

You can still call a Kemper agent, but submitting a claim online is the quickest way.

Be sure to have all the relevant information on hand, including:

• Vehicle information: Make, model, and year for both vehicles
• Policy information: Full name and address of policyholder and policy number
• Description of incident: Location, date and time of the incident, damages, injuries, and police report
• Names and contact details: For all parties involved, including witnesses
• Pictures: Take any supporting pictures at the accident scene, as these can help the adjuster evaluate your claim.

You must provide as much detail about the incident as possible. This allows Kemper to process the claim without too much back-and-forth, which will drag out the process and cause it to take longer.

What can cause a delay in Kemper processing an auto insurance claim?

Much of the administrative delay in processing a claim can be avoided by providing all the necessary information upfront and being responsive to your insurer’s questions. Delays can occur if coverage issues arise, such as when you and your insurer disagree on coverage terms.

In these circumstances, Kemper might ask for an investigation into who was at fault, especially if the accident happened at a busy intersection or several vehicles were involved. A claims adjuster will interview all involved parties, inspect the damaged property and consult police and hospital records.

How To Check the Status of Your Kemper Auto Insurance Claim

It’s important to learn how to check the status of an auto insurance claim with your auto insurance company. With Kemper, you can use the company’s mobile app. Alternatively, you can call Kemper’s customer service line at 1-800-334-1661.

The Final Word on How Long It Will Take Kemper to Process Your Insurance Claim

Provided that your claim is not unusually complex, you should have your Kemper claim resolved within 30 days.

However, provide as much information as possible and respond promptly to all requests from Kemper for information. You can minimize any potential delays and see your claim settled so you can get back on the road in no time.